Terms & Conditions

1. Acceptance of Terms

Welcome to DailyDrop ("Company", "we", "our", "us"). By accessing or using our website at www.dailydrop.in, mobile application, or any of our services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms").

If you do not agree to these Terms, you must not access or use our Services. These Terms constitute a legally binding agreement between you and DailyDrop.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age, or have parental/guardian consent.
• Have a valid residential or business address within our delivery zones.
• Provide accurate, current, and complete information during registration.
• Not be prohibited from receiving our products under any applicable laws or regulations.
• Have the legal capacity to enter into a binding contract.

DailyDrop reserves the right to refuse service to anyone at our sole discretion.

3. Account Registration & Security

3.1 Creating an Account

To access most features of our Services, you must register for an account. You agree to:

• Provide truthful, accurate, and complete registration information.
• Maintain and promptly update your account information.
• Keep your login credentials confidential.
• Notify us immediately of any unauthorized account access.

3.2 Account Responsibility

You are solely responsible for all activities that occur under your account. DailyDrop will not be liable for any loss arising from unauthorized use of your account due to your failure to keep your credentials secure.

3.3 Account Termination

We reserve the right to suspend or terminate accounts that:

• Violate these Terms or our policies.
• Provide false or misleading information.
• Engage in fraudulent or harmful activities.
• Have outstanding unpaid dues.

4. Subscriptions & Orders

4.1 Subscription Plans

DailyDrop offers the following subscription types:

4.2 Order Placement

When you place an order, you are making an offer to purchase products at the listed prices. All orders are subject to availability and acceptance by DailyDrop. We reserve the right to cancel or refuse any order.

4.3 Subscription Modifications

You may modify your subscription (change quantities, products, or frequency) through the app or website. Changes made before the cutoff time (11:59 PM for next-day delivery) will apply to the next delivery.

4.4 Pausing Subscriptions

You may pause your subscription for up to 30 consecutive days per calendar year. Pause requests must be submitted at least 24 hours before the scheduled delivery.

5. Delivery Policy

5.1 Delivery Areas

DailyDrop currently delivers to select pin codes within Mumbai, Pune, and Ahmedabad. Use our website or app to check availability in your area.

5.2 Delivery Timing

We strive to deliver between 5:00 AM and 8:00 AM. Exact delivery times may vary due to weather, traffic, or operational factors. We are not liable for minor delays within this window.

5.3 Missed Deliveries

If no one is available to receive the delivery, our delivery partner will leave the products in your designated safe spot (if provided) or return the products. In case of a return, you may be charged for the order.

5.4 Delivery Restrictions

• Deliveries are made to ground floor or building lobbies only unless otherwise agreed.
• We reserve the right to suspend deliveries during extreme weather, public holidays, or events beyond our control (force majeure).
• Repeated failed delivery attempts may result in subscription suspension.

5.5 Delivery Verification

Deliveries may be photographed for quality assurance and dispute resolution purposes. Photos are retained for 7 days.

6. Payment & Pricing

6.1 Accepted Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, RuPay)
• UPI (Google Pay, PhonePe, Paytm, BHIM)
• Net Banking
• DailyDrop Wallet (prepaid balance)
• Cash on Delivery (select areas only)

6.2 Pricing

All prices are listed in Indian Rupees (INR) and include applicable GST. Prices are subject to change. Existing subscriptions will not be affected by price changes until the next billing cycle, with 14 days' prior notice.

6.3 Billing

For recurring subscriptions, charges are automatically deducted from your selected payment method on the billing date. Failed payments may result in service suspension.

6.4 Promotional Discounts

Discount codes and promotional offers are subject to specific terms, cannot be combined unless stated, and may be withdrawn at any time. Abuse of promotional offers may result in account suspension.

7. Cancellation & Refunds

7.1 Order Cancellation

You may cancel an individual delivery by 11:59 PM the previous night via the app or website. Cancellations after this cutoff may still be charged as the delivery will have been prepared.

7.2 Subscription Cancellation

You may cancel your subscription at any time. Cancellation requests must be submitted at least 7 days before the next billing cycle to avoid being charged. Cancellations are effective at the end of the current paid period.

7.3 Refund Policy

7.4 Refund Timeline

Approved refunds will be processed within 5–7 business days to your original payment method or DailyDrop Wallet (instant).

8. Product Quality & Safety

DailyDrop is committed to delivering the highest quality dairy products. However:

8.1 Our Quality Commitment

• All products are sourced from FSSAI-certified farms and facilities.
• Products undergo quality testing before dispatch.
• Cold chain is maintained from farm to delivery.

8.2 Customer Responsibility

• Refrigerate products immediately upon receipt.
• Check expiry dates before consumption.
• Do not consume products that appear spoiled or have broken packaging.
• Report quality issues within 2 hours of delivery.

8.3 Allergen Notice

Our products contain milk and dairy. If you have specific allergies or dietary restrictions, please review product descriptions carefully and consult your healthcare provider if needed.

9. Prohibited Conduct

By using our Services, you agree not to:

• Use our Services for any unlawful purpose.
• Provide false information during registration or ordering.
• Impersonate any person or entity.
• Attempt to gain unauthorized access to our systems.
• Interfere with or disrupt our services or servers.
• Use automated tools to scrape or extract data from our platform.
• Resell or commercially redistribute our products without authorization.
• Harass, threaten, or abuse our staff or delivery personnel.
• Submit fraudulent refund requests or chargebacks.

Violation of these prohibitions may result in immediate account termination and legal action.

10. Intellectual Property

All content on the DailyDrop platform — including logos, text, graphics, images, videos, software, and trade names — is owned by or licensed to DailyDrop and protected by Indian and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only. You may not:

• Copy, reproduce, or distribute any content without written permission.
• Modify, create derivative works from, or reverse engineer our platform.
• Use our brand name, logo, or trademarks without prior written consent.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• DailyDrop shall not be liable for indirect, incidental, special, or consequential damages arising from your use of our Services.
• Our total liability to you for any claim arising from these Terms or our Services shall not exceed the amount paid by you for the specific order giving rise to the claim.
• We are not liable for delivery failures or product quality issues resulting from circumstances beyond our control (force majeure), including natural disasters, strikes, or government restrictions.

12. Indemnification

You agree to indemnify, defend, and hold harmless DailyDrop, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:

• Your use of our Services.
• Your violation of these Terms.
• Your violation of any rights of another party.
• Any content you submit to our platform.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal proceedings, you agree to first contact us at legal@dailydrop.in to attempt to resolve the dispute informally. We will try to resolve disputes within 30 days.

13.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in Mumbai, Maharashtra.

13.3 Class Action Waiver

You agree that disputes must be brought individually and not as a class action or representative proceeding.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, specifically:

• The Information Technology Act, 2000
• The Consumer Protection Act, 2019
• The Food Safety and Standards Act, 2006
• Applicable state laws of Maharashtra

Subject to the arbitration clause above, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes.

15. Modifications to Terms

DailyDrop reserves the right to modify these Terms at any time. We will notify you of material changes via:

• Email notification to your registered email address.
• Prominent notice on our website or app (at least 14 days before changes take effect).
• Updated "Last Updated" date at the top of this page.

Your continued use of our Services after the effective date of changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

16. Contact Us

For any questions, concerns, or legal notices regarding these Terms, please contact us: