Please read these terms carefully before using DailyDrop services. By using our platform, you agree to these terms.
Welcome to DailyDrop ("Company", "we", "our", "us"). By accessing or using our website at www.dailydrop.in, mobile application, or any of our services (collectively, the "Services"), you agree to be bound by these Terms and Conditions ("Terms").
If you do not agree to these Terms, you must not access or use our Services. These Terms constitute a legally binding agreement between you and DailyDrop.
By placing an order or creating an account with DailyDrop, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.
To use our Services, you must:
DailyDrop reserves the right to refuse service to anyone at our sole discretion.
To access most features of our Services, you must register for an account. You agree to:
You are solely responsible for all activities that occur under your account. DailyDrop will not be liable for any loss arising from unauthorized use of your account due to your failure to keep your credentials secure.
We reserve the right to suspend or terminate accounts that:
DailyDrop offers the following subscription types:
| Plan Type | Billing Cycle | Notice to Cancel | Discount |
|---|---|---|---|
| Daily | Per delivery | 24 hours before | None |
| Weekly | Every 7 days | 48 hours before | 5% off |
| Monthly | Every 30 days | 7 days before | 20% off |
When you place an order, you are making an offer to purchase products at the listed prices. All orders are subject to availability and acceptance by DailyDrop. We reserve the right to cancel or refuse any order.
You may modify your subscription (change quantities, products, or frequency) through the app or website. Changes made before the cutoff time (11:59 PM for next-day delivery) will apply to the next delivery.
You may pause your subscription for up to 30 consecutive days per calendar year. Pause requests must be submitted at least 24 hours before the scheduled delivery.
DailyDrop currently delivers to select pin codes within Mumbai, Pune, and Ahmedabad. Use our website or app to check availability in your area.
We strive to deliver between 5:00 AM and 8:00 AM. Exact delivery times may vary due to weather, traffic, or operational factors. We are not liable for minor delays within this window.
If no one is available to receive the delivery, our delivery partner will leave the products in your designated safe spot (if provided) or return the products. In case of a return, you may be charged for the order.
Deliveries may be photographed for quality assurance and dispute resolution purposes. Photos are retained for 7 days.
We accept the following payment methods:
All prices are listed in Indian Rupees (INR) and include applicable GST. Prices are subject to change. Existing subscriptions will not be affected by price changes until the next billing cycle, with 14 days' prior notice.
For recurring subscriptions, charges are automatically deducted from your selected payment method on the billing date. Failed payments may result in service suspension.
Discount codes and promotional offers are subject to specific terms, cannot be combined unless stated, and may be withdrawn at any time. Abuse of promotional offers may result in account suspension.
You may cancel an individual delivery by 11:59 PM the previous night via the app or website. Cancellations after this cutoff may still be charged as the delivery will have been prepared.
You may cancel your subscription at any time. Cancellation requests must be submitted at least 7 days before the next billing cycle to avoid being charged. Cancellations are effective at the end of the current paid period.
Wrong product delivered, damaged/spoiled product received, delivery not made but charged.
Change of mind after delivery, late cancellation requests, products stored incorrectly after delivery.
Approved refunds will be processed within 5β7 business days to your original payment method or DailyDrop Wallet (instant).
DailyDrop is committed to delivering the highest quality dairy products. However:
Our products contain milk and dairy. If you have specific allergies or dietary restrictions, please review product descriptions carefully and consult your healthcare provider if needed.
By using our Services, you agree not to:
Violation of these prohibitions may result in immediate account termination and legal action.
All content on the DailyDrop platform β including logos, text, graphics, images, videos, software, and trade names β is owned by or licensed to DailyDrop and protected by Indian and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes only. You may not:
To the maximum extent permitted by applicable law:
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability. In such cases, our liability is limited to the fullest extent permitted by law.
You agree to indemnify, defend, and hold harmless DailyDrop, its officers, directors, employees, agents, and partners from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from:
Before initiating any formal proceedings, you agree to first contact us at legal@dailydrop.in to attempt to resolve the dispute informally. We will try to resolve disputes within 30 days.
If informal resolution fails, disputes shall be resolved through binding arbitration under the Arbitration and Conciliation Act, 1996 of India. The arbitration shall be conducted in Mumbai, Maharashtra.
You agree that disputes must be brought individually and not as a class action or representative proceeding.
These Terms are governed by and construed in accordance with the laws of India, specifically:
Subject to the arbitration clause above, the courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes.
DailyDrop reserves the right to modify these Terms at any time. We will notify you of material changes via:
Your continued use of our Services after the effective date of changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.
For any questions, concerns, or legal notices regarding these Terms, please contact us:
Legal Department,
123 Dairy Lane, Andheri West,
Mumbai, Maharashtra β 400053, India
+91 98765 43210
MonβSat: 6:00 AM β 9:00 PM
For quick support, use the in-app chat feature for fastest response. Our team typically responds within 2 hours during business hours.